Last updated: April 2026

1. Introduction

Trekka ("we", "our", "us") is a delivery management platform operated as part of the Maniverse ecosystem. This Privacy Policy explains how we collect, use, and protect your information when you use Trekka's dispatch dashboard, driver app, and client tracking pages.

2. Information we collect

When you create a Trekka account, we collect:

Company name, contact details, and business information
Driver names and phone numbers
Recipient names, phone numbers, and delivery addresses
Delivery status data including timestamps and OTP verifications
Usage data such as login times and feature interactions

3. Integration with Marii

Trekka is integrated with Marii, our internal business management software for invoicing, customer management, and accounting. When you sign up for Trekka, a corresponding account and tenant are automatically created and linked in Marii. This integration allows us to provide seamless invoicing and customer management alongside your delivery operations.

Marii processes your business data (company details, customer records, and invoicing information) under its own privacy policy and terms. You can review these here:

4. How we use your information

We use your information to:

Operate the Trekka platform and provide delivery management services
Send SMS notifications to recipients about delivery status
Generate tracking pages for consignment recipients
Provide driver performance analytics and delivery reports
Process invoicing and billing through Marii
Improve our platform and troubleshoot issues

5. SMS communications

Trekka sends SMS messages to delivery recipients at key status changes (driver assigned, in transit, out for delivery, delivered). These messages are sent on behalf of your company as part of the delivery service. SMS credits are consumed from your account balance.

6. Data sharing

We do not sell your data to third parties. We share data only as necessary to operate the platform:

With SMS gateway providers to deliver notifications
With Marii for integrated invoicing and customer management
With infrastructure providers who host and secure our systems
When required by law or to protect our legal rights

7. Data security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. OTP codes for proof of delivery are time-limited and expire after use.

8. Data retention

We retain your delivery data for as long as your account is active and for a reasonable period afterward for legal and operational purposes. You can request deletion of your account and associated data by contacting us.

9. Your rights

You have the right to access, correct, or delete your personal information. You can also request a copy of your data or ask us to restrict its processing. Contact us to exercise these rights.

10. Contact

For questions about this Privacy Policy, contact us at privacy@trekka.co.zw.