Last updated: August 2026

Drivers

Trekka driver accounts are created by the delivery company you work for, not by you — there is no sign-up in the app. Deletion works the same way, and you have two routes:

Ask your dispatcher or operations manager to remove you. They can deactivate your account immediately from the dashboard, which ends every signed-in session on every device.
Or email privacy@trekka.co.zw from any address, stating the phone number on the account. We will confirm with the company you drive for before acting, because the delivery records are theirs and we cannot verify identity from an email alone.

Companies using Trekka

Email privacy@trekka.co.zw from the address on the account, or ask us from inside the dashboard. We will confirm before anything is removed, since deletion covers your whole operation's records.

What gets deleted

Your name and phone number.
Your sign-in sessions and notification tokens, immediately.
Delivery notes and failure reasons you recorded, along with your link to the consignments you handled.

What we keep, and why

Consignment records themselves belong to the delivery company, not to the driver, and they are also part of that company's accounting records. Those are retained and disassociated from you rather than erased — a delivery still happened, and the company is entitled and in some cases legally required to keep proof of it.

Two things are already removed on a schedule, whether or not anyone asks: recipient names, phone numbers and addresses disappear from a driver's delivery history 48 hours after a job is completed, and are stripped on our servers rather than hidden on the phone.

How long it takes

We acknowledge requests within two business days and complete them within 30 days. Sessions and notification tokens are revoked as soon as the request is confirmed, so access ends before the rest of the work is finished. Backups roll off within 90 days.

Questions

privacy@trekka.co.zw, or see our Privacy Policy for what we collect and why.